Twelve Things Brand Owners Say When the Brand Is in Trouble

Brand strategy often begins in confusion—not with business jargon, but with real human frustration: “No one cares about us anymore.” Over the years, I’ve learned that these emotional signals often reveal deeper patterns. In this article, I introduce a practical diagnostic framework built from years of listening closely to brand owners. It maps five distinct stages of brand development—Infant, Adolescent, Adult, Late Adult, and Elderly—and shows how each stage comes with its own struggles, symptoms, and strategic next steps.

Not Every Product That Grows Becomes a Brand

A personal story about a canceled subscription reveals a deeper truth: many companies grow but never become brands. In a world obsessed with acquisition, loyalty is quietly being devalued—yet it’s in those vulnerable, human moments that true brands are made. This essay explores the false dichotomy between growth and meaning, and why treating loyal customers well isn’t sentimental—it’s strategic.

Why One Size Does Not Fit All in Place Branding?

Discover why cities, like people, have their own "innovation personalities." Whether they're trailblazing Innovators or cautious Late Majority, each city navigates change in unique ways. Dive into how diffusion of innovation theory merges with place branding, giving cities archetypal identities that evoke specific emotional responses. This is essential reading for policymakers and brand strategists looking to pinpoint their city's place in the global innovation landscape.

How to differentiate your brand? Part 3

Over the last two decades, brands have become 200% less distinct from one another. The ones that stand out, however, have something in common: They integrate two seemingly opposing personality traits. In this series of six blogs, I offer different methods to discovering and leveraging the duality embedded inside your brand. By tapping into these insights, …