Do the Harlem Shake to Innovate

It’s blasphemous to think that Harlem Shake could have anything to do with innovation… It’s disrespectful to waste your precious time with such nonsense. I must be on drugs. But... I am not! Believe it or not, Harlem Shake meme teaches us something fundamental about the change process that takes place in biology. And that … Continue reading Do the Harlem Shake to Innovate

The Chief Answer Officer

A couple of months ago, we talked about ways to improve the effectiveness of meetings and projects. Today, we’d like to address the same topic, but offer a different solution... In her must-read book The New How, Nilofer Merchant shares one of her observations: She analyzes the lack of responsiveness of large organizations and identifies … Continue reading The Chief Answer Officer

Key to customer loyalty

There are some brands that I find so successful. I call them magnetic. One of those brands is Maui Jim, the sunglass company. The brand is best known for its high quality, reasonably priced and fashionable polarized sunglasses. I bought my first Maui Jim sunglass in 2008. Since then, I bought two more. As rational … Continue reading Key to customer loyalty