Services

OUR OFFER

We build brands by blending data-driven insight with universal human truths. We connect business strategy and brand strategy, creating unique brand expression and valuable brand experiences. Here’s a brief overview of the services we offer.

WE BUILD BRANDS

We build brands that stand for something, stand to reason, and stand out from the competition.


Services

Brand Audit

Brands grow and evolve over time. But even the best-managed brands sometimes deviate from the factors that support them. As a result your messaging loses its focus, your strategy suffers, and your brand becomes less relevant.

A brand audit is a thorough examination of your brand and your competitors in their current state. It is a routine health check-up for your brand that should be done every couple of years and whenever there is a major milestone in your organization, such as a merger or pivot. 

Place Branding

Place Branding is much more than a catchy logo. It is about discovering and telling the unique story of where you live.

Every place has a story. And every place has to tell a story. Place branding is the process of uncovering the narrative of your place. We think about places as stories.





Core Values Development

Most companies have a list of cliché, inauthentic, and non-actionable values.  Core values development service effectively solves that problem by first helping you discover the “right” values, then breathing life into them.

Core Values Development is a service, during which we identify one authentic value per four subsystems of your organization: learning, production, community, and material. Each value is translated into desired behaviours.




Customer Persona

Customer personas are fictional, generalized representations of your ideal buyers. They help you walk in their shoes, and tailor content to the specific needs, behaviours, and concerns of different segments. Buyer personas are created through research, surveys, and interviews of your target audience.

Customer Persona Development is a science-backed, imaginative service that allows you to paint a picture of who your ideal customer is, what they value, and how your solution fits into their daily lives.



Stakeholder Consultation Survey

In the new normal, keeping your stakeholders satisfied has become even more crucial. Our expert-written online survey and strategic analysis will allow you to measure and understand what your stakeholders are thinking and feeling about your company.

From vision to trust, value, and professionalism, our online consultation survey and analysis lets you effectively gauge your stakeholders’ minds, allowing you to improve your business strategy.

Brand Strategy

Every brand has a central unifying idea around which all behaviour, actions, and communications are aligned. It works across products and services and is effective over time. The best brand strategies are so differentiated and powerful that they deflect the competition. They are easy to talk about, whether you are the CEO or an employee. 

Brand strategy service is a science-backed, engaging process through which you can plan the next decade of your brand.


Brand Architecture

Brand architecture is the process through which we structure and name all your brands, sub-brands, and products. 

It is a critical service, during which we establish strategic relationships among your brands, creating an integrated system of names, symbols, colours, and visual vocabulary informed directly by your customers’ thought processes.

Brand Narrative Development

Research shows that stories are remembered up to seven times more than facts alone. As humans, when we tell a story, we take the listener on a journey, moving them from one perspective to another. Organizations are not any different. Your brand narrative exists whether you like it or not. Harnessing the power of the story will enable your brand to be more persuasive, and move people to action.

Brand Narrative Development is a service, through which you define the heroes, villains, plot, and structure of your company’s story.

Message Mapping

One of the most important tools available to brand managers is the message map. Also known as a messaging matrix, it is a roadmap for displaying detailed, hierarchically organized messages in a persuasive manner. A message map is a visual aid to be used organization-wide that provides a glance at the brand’s messages.

A message map is a tool that serves as the backbone of your corporate communications. It includes key messages and supporting information, and documents them in a clear, concise, transparent, and accessible framework.

Online Customer Survey

Are your customers currently satisfied? How do you compare to competitors? Do your customers feel like you offer value and quality? What’s your Net Promoter Score? Our online survey and analysis let you effectively gauge your target audience’s minds, allowing you to improve your business strategy.

Our survey — coupled with our expert analysis — will help you answer those questions and obtain actionable feedback that you can turn into meaningful customer loyalty.

Let’s build something great together.

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