Open Space Technology

In Turkey, not a day goes by without a fascinating development… It seems like the Turkish protestors are on a mission to teach the world a lesson in 21st Century leadership. As you might know; a peaceful, local protest aimed to protect a public green space in Istanbul turned into a nationwide (even global!) movement…

Self-organization

Protests against oppression in Turkey are in full swing. And if you are willing to listen, the New Young Turks can teach your organization two great lessons: Here is the first lesson: The protestors –who are young, highly educated, highly skilled, internet-savvy, white-collar employees– demonstrated that in this day and age no mess, no corruption,…

When do people support change?

Did your key project fail to deliver the expected result? Has your organization undergone a massive restructuring process, yet nothing has changed? Did your city spend a fortune to brand itself, but in reality nobody has cared? Don’t feel bad, because you are not alone: Turns out 75% of organizational change projects do not yield the promised result. Let’s…

Do the Harlem Shake to Innovate

It’s blasphemous to think that Harlem Shake could have anything to do with innovation… It’s disrespectful to waste your precious time with such nonsense. I must be on drugs. But… I am not! Believe it or not, Harlem Shake meme teaches us something fundamental about the change process that takes place in biology. And that…

How to brand a destination?

Is place branding a money trap invented by evil advertising agencies? Is it a fool’s gold for destinations? Has any place ever benefited from so-called place branding? How about this scary stat?: 86% of place branding projects fail within a year of introduction. Is there a way to break this curse? Let’s figure out the…

Systems Thinking and Toronto Raptors

Two years ago, I wrote an article about the Raptors’ brand strategy or lack thereof. Recently, I asked the Raptors Republic community what has changed over the last two years. The topic generated decent interest and started an excellent dialogue, so I decided to edit my comments and share them with you. It is about…

The Chief Answer Officer

A couple of months ago, we talked about ways to improve the effectiveness of meetings and projects. Today, we’d like to address the same topic, but offer a different solution… In her must-read book The New How, Nilofer Merchant shares one of her observations: She analyzes the lack of responsiveness of large organizations and identifies…

Why do place brands fail? The human-centered mistakes. Part 3

This is the last installment of our three-article series: “Why 86% of place brands fail?” First, we talked about the mistakes consultants make. Then, we addressed some of the common misperceptions of places. Today, we will conclude by discussing the role of leadership, consistency, and honesty. Let’s start with leadership. Needless to say, places need…

Why do place brands fail? The mistakes of the consultant. Part 1

NEWS FLASH: 86% of place brands fail within a year of introduction! Over the past ten years, k629, a place-branding consultancy, has developed a database of more than 5,000 place brands. From that data source, they have found that only 14% of place brands continue a year from launch. They estimate nearly $75 million has been…

Know Canada?

Below, is the comment I left on an article on Brand New. My thoughts on Canada’s new campaign generated some interest, so I decided to share them with you. Enjoy it! “I like the simplicity of the design, as well as applications and the selection of images. As usual, BMD has done an excellent “design”…

You and me: The Brand Relationship Theory

Do you love “the Office?” I do… In one of my favourite episodes, Michael Scott got herpes and wants to know who gave him the disease. He starts working backwards through his partners, chronologically. Michael Scott, being the man he is, instead of informing his past partners of his infection, he asks them relationship-related questions…

The art of effective writing

Almost a year ago I decided to start this blog, primarily because I realized that as a non-native speaker, I needed to improve my writing skills, a problem far beyond writing error-free articles. I had to improve the structure of my articles to be a more effective communicator. Structured writing was a skill that I…